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Pricing

General Contract Terms

All plans include an initial assessment/onboarding fee (waived for 3-year contracts in most tiers).
Pricing is per user, per month, unless otherwise specified.
Discounts may apply for larger user counts (e.g., 50+ users).

Essential Protection Plan

Target Audience: Small businesses or startups needing fundamental IT support and cybersecurity basics.

$75/user/month

(15 hours of support calls)

Contract: 1-year or 3-year options (3-year includes 5% monthly discount).
24/7 Remote Monitoring & Alerting (workstations, servers)
Automated Patch Management (OS & select third-party applications)
Basic Endpoint Antivirus/Anti-Malware
Remote Help Desk Support (Standard business hours, 9x5, avg 4-hour response)
Network Device Monitoring (Firewall, Switches - basic health)
Monthly IT Health Reports

Proactive Partnership Plan

Target Audience: Growing businesses seeking more comprehensive support, faster response, and basic data protection.

$125/user/month

(25 hours of support calls)

Contract: 1-year or 3-year options (3-year includes 10% monthly discount & waived onboarding fee).
Everything in Essential Protection, PLUS:
Extended Help Desk Support (8x5, faster 2-hour response, or limited after-hours)
Proactive Maintenance & Optimization (Disk cleanup, temp file removal, performance tuning)
Managed Firewall & Network Management
Basic Cloud Service Management (e.g., Microsoft 365 user management, basic security settings)
Basic Data Backup & Recovery (Workstation data to cloud, simple server backups)
Quarterly IT Business Reviews
Security Awareness Training (basic module)

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Advanced Security & Compliance Plan

Target Audience: Businesses with stricter security needs, compliance requirements (e.g., HIPAA, GDPR awareness), and a demand for high availability.

$175/user/month

(40 hours of support calls)

Contract: 3-year preferred (includes waived onboarding fee & priority project scheduling).
Everything in Proactive Partnership, PLUS:
Advanced Endpoint Detection & Response (EDR)
Managed Security Information and Event Management (SIEM) - basic log monitoring
Advanced Email Security (Anti-phishing, spam filtering, data loss prevention)
Multi-Factor Authentication (MFA) Implementation & Management
Comprehensive Data Backup & Disaster Recovery (DR) Planning & Testing
Vendor Management (Liaison with other IT vendors)
Semi-Annual Strategic IT Consulting & Budgeting
Dedicated Account Manager
Enhanced Response Times (e.g., 1-hour critical issue response)
Compliance Readiness Assistance (e.g., HIPAA technical safeguards guidance, audit support)

Go Advanced

Enterprise & Strategic Growth Plan

Target Audience: Larger organizations or those with complex IT environments requiring a fully outsourced, high-touch IT department and strategic guidance.

$225/user/month

(or custom value-based pricing for very large clients)

Contract: 3-year minimum (includes waived onboarding fee, dedicated IT strategist, and preferred pricing on projects).
Everything in Advanced Security & Compliance, PLUS:
24/7/365 On-Demand Help Desk & Onsite Support (as needed, within geographical limits)
Security Operations Center (SOC) as a Service - for proactive threat hunting and incident response
Advanced Cloud Environment Management & Optimization (AWS/Azure/GCP management, cost optimization)
Virtual CIO (vCIO) Services: Strategic planning, technology roadmap, budget forecasting, regular executive meetings.
Advanced Compliance Management & Reporting (e.g., PCI-DSS support, detailed audit logs)
Application Support for line-of-business applications
Project Management for IT initiatives (hardware refreshes, migrations, etc.)
Business Continuity & Disaster Recovery (BCDR) Full Implementation & Annual Testing
On-demand IT Training for employees

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Custom "Build Your Own" Solutions

Target Audience: Businesses with unique, highly specific needs that don't fit into standard tiers, or those looking for specific project-based work alongside core managed services.

Custom Quote

(Based on initial assessment, specific services, and scope of work)

Contract: Flexible (Minimum 1-year for core managed services, project-based contracts for specific initiatives).
Core Base: A basic "monitoring-only" or "help desk-only" foundation (e.g., $30-50/user/month or $50-100/device/month)
Modular Add-ons: Clients choose from a menu of additional services:
- Advanced Cybersecurity (Dark web monitoring, vulnerability scanning, penetration testing)
- Cloud Migration & Management
- Business Continuity & Disaster Recovery (Advanced tiers)
- IT Consulting & Strategic Planning
- Onsite Support Hours (Block hours or retainers)
- Specific Application Management
- Hardware as a Service (HaaS)
- Compliance Specialization (e.g., HIPAA, CMMC, SOC 2 readiness)